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Acute hospitals (NHS)

CQC Ratings helps NHS acute hospitals meet Regulation 20A. Below is what CQC requires you to display and where.

Posters

Provider-level poster

you only need to display this if CQC has not awarded a rating for the premises (for example, at your head office).

Premises poster

display at the premises it relates to.

Activity poster for core services

display alongside either the premises poster or the provider poster
if you provide more than 12 core or specialist services, this poster prints on two pages. You should display both pages.

Where to display them

at the main entrances where as many people as possible can see them
if you provide a community-based service, where people who use your service can see the poster when they visit the premises
if you provide a specialist service from a location that has not been rated, but you have received an overall rating at provider level, you must display your overall provider rating there
you can display additional posters showing your ratings at the entrances to wards or clinics where you deliver core services, but you do not have to

Online

You will have:

a provider level rating
ratings for individual services

You must display your current rating on every website you operate that describes the services you deliver.

Display your rating on a permanent page where it is:

frequently visited by the public (people who use services or those acting on their behalf)
conspicuous
obvious what service the rating relates to
found through your main website navigation.

Put ratings on a context-specific page if possible. For example, include a hospital rating on the main page for that hospital. If you don’t have premises-specific pages, you must still display your premises ratings online.

Acute hospitals (independent)

CQC Ratings supports independent acute hospitals with Regulation 20A compliance. Below is the required display guidance from CQC.

Posters

Premises poster

display at the premises it relates to.

Activity poster for core services

display alongside either the premises poster or the provider poster
if you provide more than 12 core or specialist services, this poster prints on two pages. You should display both pages.

Where to display them

at the main entrances where as many people as possible can see them
if you provide a community-based service, where people who use your service can see the poster when they visit the premises
if you provide a specialist service from a location that has not been rated, but you have received an overall rating at provider level, you must display your overall provider rating there
you can display additional posters showing your ratings at the entrances to wards or clinics where you deliver core services, but you do not have to

Online

You will have ratings for your individual service.

You must display your current rating on every website you operate that describes the services you deliver.
Display your rating on a permanent page where it is:

frequently visited by the public (people who use services or those acting on their behalf)
conspicuous
obvious what service the rating relates to
found through your main website navigation.

Display your rating on the main homepage or on appropriate landing pages.

Ambulances (NHS)

CQC Ratings helps NHS ambulance services demonstrate Regulation 20A compliance. CQC requires the following:

Posters

Provider-level poster

you only need to display this if CQC has not awarded a rating for the premises (for example, at your head office).

Premises poster

display at the premises it relates to.

Activity poster for core services

display alongside either the premises poster or the provider poster
if you provide more than 12 core or specialist services, this poster prints on two pages. You should display both pages.

You do not need to display posters in ambulances or other vehicles.

Online

You will have:

a provider level rating
ratings for individual services

You must display your current rating on every website you operate that describes the services you deliver.

Display your rating on a permanent page where it is:

frequently visited by the public (people who use services or those acting on their behalf)
conspicuous
obvious what service the rating relates to
found through your main website navigation.

Display your rating on the main homepage or on appropriate landing pages.

Community-based adult social care services, including domiciliary care, supported living, Shared Lives

(includes domiciliary care, supported living, Shared Lives)
CQC Ratings supports community-based ASC providers with Regulation 20A compliance. CQC requires:

Posters

Premises poster

display at the premises it relates to.

Display at

every premises where you provide a regulated activity
your main place of business

You do not need to display posters

if your main place of business is your own home and people who use your services do not visit it
in a person’s home if you are delivering care to them in their own home (including supported living and Shared Lives)
in vehicles

Online

You will have ratings for your individual service.

You must display your current rating on every website you operate that describes the services you deliver.

Display your rating on a permanent page where it is:

frequently visited by the public (people who use services or those acting on their behalf)
conspicuous
obvious what service the rating relates to
found through your main website navigation.

Display your rating on the main homepage or on appropriate landing pages.

Care homes (residential)

CQC Ratings helps residential care homes keep a Regulation 20A audit trail. CQC requires:

Posters

Premises poster

Display at the premises it relates to.
Display at the main entrance to the home and/or where as many people as possible can see it, including people who use the service and visitors.

Online

You will have ratings for your individual service.

You must display your current rating on every website you operate that describes the services you deliver.

Display your rating on a permanent page where it is:

frequently visited by the public (people who use services or those acting on their behalf)
conspicuous
obvious what service the rating relates to
found through your main website navigation.

Display your rating on the main homepage or on appropriate landing pages.

Community health services

CQC Ratings supports community health services with Regulation 20A requirements. CQC states:

Posters

Provider-level poster

you only need to display this if CQC has not awarded a rating for the premises (for example, at your head office).

Activity poster for core services

display alongside either the premises poster or the provider poster
if you provide more than 12 core or specialist services, this poster prints on two pages. You should display both pages.

Where to display them

at the main entrances where as many people as possible can see them
if you provide a community-based service, where people who use your service can see the poster when they visit the premises
if you provide a specialist service from a location that has not been rated, but you have received an overall rating at provider level, you must display your overall provider rating there
you can display additional posters showing your ratings at the entrances to wards or clinics where you deliver core services, but you do not have to

Online

You will have:

a provider level rating
ratings for individual services

You must display your current rating on every website you operate that describes the services you deliver.

Display your rating on a permanent page where it is:

frequently visited by the public (people who use services or those acting on their behalf)
conspicuous
obvious what service the rating relates to
found through your main website navigation.

GP practices

CQC Ratings helps GP practices manage Regulation 20A displays and evidence. CQC requires:

Posters

Provider-level poster

display at the premises it relates to.

Activity poster for population groups.

Display at

every premises where you provide a regulated activity
your main place of business
in the waiting area or where as many people as possible can see it

Online

You will have ratings for your individual service.

You must display your current rating on every website you operate that describes the services you deliver. Display your rating on a permanent page where it is:

frequently visited by the public (people who use services or those acting on their behalf)
conspicuous
obvious what service the rating relates to
found through your main website navigation.

Display your rating on the main homepage or on appropriate landing pages.

Hospices

CQC Ratings supports hospices to keep consistent Regulation 20A evidence. CQC requires:

Posters

Premises poster

Display at the premises it relates to.
Display at the main entrance to the home and/or where as many people as possible can see it, including people who use the service and visitors.

Online

You will have ratings for your individual service.

You must display your current rating on every website you operate that describes the services you deliver. Display your rating on a permanent page where it is:

frequently visited by the public (people who use services or those acting on their behalf)
conspicuous
obvious what service the rating relates to
found through your main website navigation.

Display your rating on the main homepage or on appropriate landing pages.

Independent doctors and clinics

CQC Ratings helps independent medical providers maintain a Regulation 20A audit trail. CQC requires:

Posters

Premises poster

display at the premises it relates to.

Display at

every premises where you provide a regulated activity
your main place of business
in the waiting area or where as many people as possible can see it

Online

You will have ratings for your individual service.

You must display your current rating on every website you operate that describes the services you deliver.

Display your rating on a permanent page where it is:

frequently visited by the public (people who use services or those acting on their behalf)
conspicuous
obvious what service the rating relates to
found through your main website navigation.

Display your rating on the main homepage or on appropriate landing pages.

Mental health services (NHS)

CQC Ratings supports NHS mental health providers with Regulation 20A displays. CQC requires:

Posters

Provider-level poster

you only need to display this if CQC has not awarded a rating for the premises (for example, at your head office).

Activity poster for core services:

display alongside either the premises poster or the provider poster
if you provide more than 12 core or specialist services, this poster prints on two pages. You should display both pages.

Where to display them

at the main entrances where as many people as possible can see them
if you provide a community-based service, where people who use your service can see the poster when they visit the premises
if you provide a specialist service from a location that has not been rated, but you have received an overall rating at provider level, you must display your overall provider rating there
you can display additional posters showing your ratings at the entrances to wards or clinics where you deliver core services, but you do not have to

Online

You will have:

a provider level rating
ratings for individual services

You must display your current rating on every website you operate that describes the services you deliver.

Display your rating on a permanent page where it is:

frequently visited by the public (people who use services or those acting on their behalf)
conspicuous
obvious what service the rating relates to

found through your main website navigation.

Mental health services (independent)

CQC Ratings helps independent mental health providers maintain Regulation 20A evidence. CQC requires:

Posters

Premises poster

display at the premises it relates to.

Activity poster for core services:

display alongside either the premises poster or the provider poster
if you provide more than 12 core or specialist services, this poster prints on two pages. You should display both pages.

Where to display them

at the main entrances where as many people as possible can see them
if you provide a community-based service, where people who use your service can see the poster when they visit the premises
if you provide a specialist service from a location that has not been rated, but you have received an overall rating at provider level, you must display your overall provider rating there
you can display additional posters showing your ratings at the entrances to wards or clinics where you deliver core services, but you do not have to

Online

You will have ratings for your individual service.

You must display your current rating on every website you operate that describes the services you deliver.

Display your rating on a permanent page where it is:

frequently visited by the public (people who use services or those acting on their behalf)
conspicuous
obvious what service the rating relates to
found through your main website navigation.

NHS 111 services

CQC Ratings supports NHS 111 providers to meet Regulation 20A online display rules. CQC states:

Posters

Premises poster

You do not need to display posters.

Online

You will have ratings for your individual service.

You must display your current rating on every website you operate that describes the services you deliver.

Display your rating on a permanent page where it is:

frequently visited by the public (people who use services or those acting on their behalf)
conspicuous
obvious what service the rating relates to
found through your main website navigation.

Display your rating on the main homepage or on appropriate landing pages.

Online-only primary care services

CQC Ratings helps online-only primary care providers keep compliant displays and logs. CQC requires:

Posters

Premises poster

You do not need to display posters.

Online

You will have ratings for your individual service.

You must display your current rating on every website you operate that describes the services you deliver.

Display your rating on a permanent page where it is:

frequently visited by the public (people who use services or those acting on their behalf)
conspicuous
obvious what service the rating relates to
found through your main website navigation.

Display your rating on the main homepage or on appropriate landing pages.

Substance misuse services

(independent mental health / substance misuse services) CQC Ratings supports substance misuse providers with Regulation 20A compliance. CQC requires:

Posters

Premises poster

display at the premises it relates to.

Activity poster for core services:

display alongside either the premises poster or the provider poster
if you provide more than 12 core or specialist services, this poster prints on two pages. You should display both pages.

Where to display them

at the main entrances where as many people as possible can see them
if you provide a community-based service, where people who use your service can see the poster when they visit the premises
if you provide a specialist service from a location that has not been rated, but you have received an overall rating at provider level, you must display your overall provider rating there
you can display additional posters showing your ratings at the entrances to wards or clinics where you deliver core services, but you do not have to

Online

You will have ratings for your individual service.

You must display your current rating on every website you operate that describes the services you deliver.

Display your rating on a permanent page where it is:

frequently visited by the public (people who use services or those acting on their behalf)
conspicuous
obvious what service the rating relates to
found through your main website navigation.

Urgent care centres and GP out-of hours services

CQC Ratings helps urgent care and OOH providers manage Regulation 20A proof. CQC requires:

Posters

Premises poster

display at the premises it relates to.

Display at:

every premises where you provide a regulated activity
your main place of business

Online

You will have ratings for your individual service.

You must display your current rating on every website you operate that describes the services you deliver.

Display your rating on a permanent page where it is:

frequently visited by the public (people who use services or those acting on their behalf)
conspicuous
obvious what service the rating relates to
found through your main website navigation.

Display your rating on the main homepage or on appropriate landing pages.

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